Privacy Policy

We collect information you provide directly — such as your name, email, company, and property details when you create an account or contact us — as well as maintenance request content submitted by you or your tenants, including photos, voice recordings, and descriptions. We also collect limited technical data automatically, such as device and usage information, to operate and improve the service.

We use information to provide and improve Artrelo, triage and route maintenance requests, communicate with you, provide support, ensure security, and comply with legal obligations. We do not sell your personal information.

We share information with vendors and service providers strictly as needed to fulfill maintenance requests (for example, dispatching a plumber), with infrastructure providers that host the service under contract, and when required by law. Vendors receive only the details necessary to complete the assigned work.

We use essential cookies to keep you signed in and to remember your preferences. We may use limited analytics to understand how the product is used. You can control cookies through your browser settings.

We protect your data with encryption in transit and at rest and strict access controls. No system is perfectly secure, but we work continuously to safeguard your information.

We retain personal information for as long as your account is active or as needed to provide the service, then delete or anonymize it unless a longer retention period is required by law.

Depending on your location, you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing. Contact us to exercise these rights.

Artrelo is not directed to children under 16, and we do not knowingly collect personal information from them.

We may update this policy from time to time. Material changes will be posted here with an updated effective date.

Questions about privacy? Email us at [email protected].