AI maintenance coordination for property managers
Maintenance on autopilot.
Artrelo runs the work between a tenant’s report and a finished repair — triage, vendor routing, approvals, scheduling, and settling the vendor’s payment once the job is verified. You set the rules and handle the exceptions.
Your vendors · Your approval rules · No commitment
Plumber dispatched
ETA 2h · Auto-scheduled
Maintenance Triage
Apt 4B · Riverside Apartments
Artrelo Triage AI
Diagnosed a leaking faucet from the tenant's photo. Flagged it as medium urgency and routed it to your preferred plumber — awaiting your approval.
Triage
Apt 9 · Clogged drain
Routing to vendor…
Apt 2 · Light fixture
Scheduled · Tue 10am
Every request handled end to end
Seconds
From tenant report to triaged request
Auto
Vendor matching by trade & availability
1 tap
Approve & dispatch from anywhere
24/7
Request intake, even overnight
Everything you need, handled intelligently
From the first tenant report to the final visit, Artrelo runs intake, triage, and routing end to end.
AI Request Intake
Tenants report issues in seconds via a guided AI chat. Artrelo gathers photos, details, and context automatically.
Triage & Urgency Detection
AI determines the likely category, assesses urgency, and surfaces emergencies so critical work is prioritized instantly.
Vendor Routing
Every request is matched to the best-fit vendor by trade, location, and availability — no manual dispatching.
Your portfolio, fully automated.
Manage maintenance from a single command center. Whether you have 10 units or 10,000, Artrelo adapts to your workflow and handles the heavy lifting.
- Autonomous request intake & triage
- Instant vendor routing
- Scheduling and a shared timeline
AI triage
on every request
Maintenance Overview
8
Open
5
In Progress
42
Resolved
Apt 4B
Leaking faucet
Apt 12
No hot water
Apt 7C
AC repair
How it works
From the first report to final resolution, every request moves through six automated steps.
AI Request Intake
Tenants report issues in seconds through a guided AI chat. Artrelo captures photos, location, and symptoms automatically — no forms, no phone tag.
Issue Triage & Urgency Detection
AI determines the likely category, assesses urgency, and flags true emergencies so the most critical work is surfaced and prioritized first.
Vendor Routing
Each request is matched to the best-fit vendor in your network by trade, location, and availability — no manual dispatching.
Landlord Approval Workflow
Review the recommendation and approve dispatch in one tap, or set rules to auto-approve routine jobs and stay hands-off.
Scheduling Coordination
Artrelo coordinates timing between tenant and vendor, books the visit, and sends reminders so nothing slips through the cracks.
Request Timeline & Communication
Every update, message, and status change lives on one shared timeline — tenant, vendor, and landlord always stay in the loop.
Automate the coordination. Keep the judgment.
You set the rules once. Artrelo runs everything inside them and brings you in the moment something falls outside — which is a short, specific list, not a vague promise.
Runs without you
Low-severity jobs inside your quota
Autopilot is on for low severity by default and off for medium — you decide where the line sits.
Vendors you have used before
A known preferred vendor for the trade gets the job without asking you first.
Scheduling between tenant and vendor
Availability, the booked window, and the reminders around it.
Moving on when a vendor declines
The next-best vendor is contacted automatically, up to the number of attempts you allow.
Comes to you
Anything over quota
You choose the default — nothing runs on its own until you do — and override it per property, per category, or per unit.
A first-time vendor
Nobody new works on your properties without your say-so.
Looking beyond your vendor list
External search is gated until you allow it.
High severity
Serious work is a decision, not an automation.
Completion review
Weak evidence on a finished job comes to you instead of paying out.
Tenant-caused cost
Who pays is a judgement call, so it stays yours.
Your policy
Set once, overridable per property, per category, and per unit.
- Default quota
- $300
- Low funds threshold
- $100
- Autopilot · low severity
- On
- Autopilot · medium severity
- Off
- Max vendors contacted per request
- 3
The vendor gets paid after the work is verified.
Most tools hand you a dispatched vendor and stop. Artrelo closes the job: proof from the vendor, confirmation from your tenant, and only then is the vendor owed anything.
- 01
The vendor submits proof
Before-and-after photos with their original capture time read from the file, not from when they were uploaded.
- 02
The evidence is scored
Photos that are stale, or taken far from the property, push the job to review rather than through it. Location is self-reported, so it can only ever raise a flag — never clear one.
- 03
Your tenant has the final word
They confirm the work was actually done. Silence on evidence that already passed counts as acceptance after 48 hours; silence on evidence that did not pass comes to you instead.
- 04
Then it is settled
A further 24 hours after that, the job closes and the payment is due: you pay the vendor your usual way, or Artrelo pays them if payouts are on. A dispute inside that window stops it.
Nothing is owed before it is checked
A job’s cost only becomes due once the work is verified, and you always see what each finished job owes and what you have paid.
No proof, no sign-off
A job with weak evidence becomes a decision on your desk. It never quietly closes itself.
Small overruns do not wake you
A final cost within 2% or $10 of the estimate settles on its own. Anything beyond that is yours to approve.
If Artrelo pays, Stripe holds the money
With payouts on, Stripe handles vendor identity checks and bank custody. Vendor banking details never touch our database.
Built for peace of mind
Secure by design, running from day one, and working around the clock so you don't have to.
Secure by design
Your data is encrypted in transit and at rest, with strict access controls. Your portfolio data stays private and protected.
Import and go
Import your portfolio from a spreadsheet and let AI take over the maintenance queue. No integrations to build, no training required.
Always-on automation
Round-the-clock intake, triage, and dispatch, even while you sleep. Emergencies never wait for business hours.
The questions operators actually ask
How Artrelo fits the vendors, properties and process you already have.
Can I use my own vendors?+
Yes — your vendor list is yours, and a preferred vendor for the trade is matched first. Artrelo only looks beyond your list if you have allowed it, and you can require approval before it does.
Do my vendors have to download an app?+
No. A vendor gets a private link to the one job they have been offered. No account, no app, no password — and the link stops working when the job is done.
Does Artrelo replace my property management software?+
No. Artrelo is the maintenance coordination layer around your existing operation — intake, triage, routing, approvals, scheduling and paying for repairs. It does not do leasing, rent collection or accounting.
How do tenants report a problem?+
Through a guided chat. Artrelo asks the follow-up questions you would have had to ask, and requests a photo when one would help.
What happens with a genuine emergency?+
Hazards like a suspected gas leak, fire or smoke are caught by fixed rules rather than by a model deciding case by case. The request is forced to emergency, ordinary troubleshooting is suppressed, and the tenant is told to get out and call 911 or their gas utility first. You are emailed at once, and phoned where calling is set up.
What if a vendor does not respond?+
Artrelo moves on. When a vendor declines or lets the window lapse, the next-best match is contacted automatically, up to the number of attempts you allow.
Can rules be different for different properties?+
Yes. Set a default spend quota and override it per property, per category of work, or per individual unit.
Does my tenant’s phone number get shared with vendors?+
No. A vendor sees the tenant’s first name and last initial, the address and the access notes once they accept the job — never the tenant’s phone number or email. The visit time is arranged through Artrelo: the vendor proposes it and the tenant confirms it.
How do I get my portfolio into Artrelo?+
Import it from a spreadsheet. Upload your properties and units as a CSV, then set your approval rules — there is no integration to build first.
What happens when Artrelo is not sure?+
It says so rather than guessing. A request can be held for one more answer from the tenant, for a photo, or for your review — and anything it cannot route confidently is handed to you to assign.
Ready to reclaim your time?
Hand your maintenance queue to Artrelo — intake, triage, and dispatch handled automatically while you stay in control.